SunClub Casino Privacy Policy

At SunClub, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at SunClub Casino.com. By using our services, you agree to the practices described in this document. We encourage you to read it carefully so you understand your rights and how we handle your data as a responsible operator.

Who We Are

Here at SunClub Casino, we operate under TOP ONLINE SERVICES LIMITED, registered at Dept 4637, 196 High Road, Wood Green, London N22 8HH. We are also associated with Ent Tech Solutions LLC (San José, Costa Rica) and ChapChap Technologies Ltd., and our operations are governed by the laws of the Republic of Costa Rica. Our SunClub platform holds a licence issued by Anjouan Licensing Services under the Offshore Finance Authority of the State of Anjouan. If you have any privacy-related concerns, you may contact us at support@SunClub Casino.com.

Information We Collect

When you register or interact with our SunClub Casino services, we may collect the following categories of personal data:

Full name, date of birth, and contact details including email address and phone number
Billing address and proof of identity or residence documents submitted during KYC verification
Payment information such as bank account or cryptocurrency wallet details used for deposits and withdrawals
Gaming activity, transaction history, and account preferences on our platform
Device information, browser type, IP address, and cookies collected during your sessions
Communications you send us via live chat or email, including complaints submitted to complaints@email.SunClub Casino.com

How We Use Your Information

At SunClub, we use the information we collect for specific and lawful purposes. We do not sell your personal data to third parties for marketing purposes. Our use of your data includes the following:

Creating and managing your account, including enabling your sun club login and access to your account dashboard
Processing deposits and withdrawals through available methods such as bank transfer, credit card, and cryptocurrencies
Conducting identity verification and KYC checks as required by our licensing obligations
Detecting and preventing fraud, money laundering, and other unlawful activity
Sending you relevant communications about your account, bonuses such as the SunClub Casino no deposit bonus, promotions, and updates
Providing customer support through our 24/7 live chat and email channels
Improving our platform performance, game offerings, and user experience across desktop and mobile
Complying with applicable laws, regulations, and licence requirements

Cookies and Tracking Technologies

Our SunClub platform uses cookies and similar tracking technologies to enhance your experience. When you access our site or use the sun club app, we may deploy the following types of cookies:

Essential Cookies

These are strictly necessary for the operation of our services. They enable core functions such as secure login, session management, and navigation. Without these cookies, our site cannot function correctly.

Analytics Cookies

We use analytics tools to understand how visitors interact with our SunClub Casino platform. This helps us improve site performance, identify technical issues, and optimise the overall user journey.

Marketing Cookies

We may use marketing cookies to deliver relevant promotions and content, including information about our sunclub casino bonus code offers and seasonal campaigns. You may opt out of non-essential cookies via our cookie consent settings.

Data Sharing and Third Parties

We at SunClub may share your personal information with trusted third parties under specific circumstances. These include:

Payment processors and financial institutions facilitating your transactions
Game providers and software partners powering our catalogue of 13,000+ titles
Identity verification and fraud prevention service providers
Our licensing authority, Anjouan Licensing Services, and relevant regulatory bodies
Legal advisors and law enforcement agencies when required by law

All third parties we engage are required to handle your data in accordance with applicable data protection standards. We do not authorise any third party to use your personal information for purposes beyond those we have specified.

Data Retention

Our SunClub Casino retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations. Following account closure, we may retain certain records to comply with anti-money laundering rules, resolve disputes, and enforce our terms. You may request details about our specific retention periods by contacting us at support@SunClub Casino.com.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. These may include:

The right to access a copy of the personal information we hold
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to legal obligations
The right to object to or restrict certain types of processing
The right to data portability where technically feasible
The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please reach out to us directly at support@SunClub Casino.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Security Measures

We are committed to keeping your personal data secure. At SunClub Casino, we implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. This includes encryption of sensitive data, secure server environments, and regular internal audits of our data handling processes. However, no method of transmission over the internet is entirely risk-free, and we encourage you to use a strong password and keep your sunclub login credentials confidential.

Responsible Gaming and Data

Our SunClub platform takes responsible gaming seriously. Any data we collect about your gambling behaviour, including session frequency and financial activity, may be used to identify signs of problem gambling and to allow our team to offer appropriate support. If you wish to set limits or self-exclude, please contact our 24/7 support team.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a notice on our platform. Your continued use of SunClub Casino following any updates constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our team at support@SunClub Casino.com. For formal complaints regarding our licensor, you may also contact complaints@casinoslicences.com. We are here to help and committed to addressing your concerns promptly and transparently.

Content updated: July 13, 2026